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Monitoring


Business Service Catalog - SGITT - Monitoring services Main

The process of observing and measuring the performance and availability of infrastructure, systems, applications, and networks, in real-time; the utilization of tools and technologies to collect and analyze data, generate alerts, and provide insights into system behavior and performance.

 

Unite Observe


-  Ability to view the status of ICT infrastructure and/or services leveraging the stored and indexed text, numerical data, or geospatial data, supporting fast searches

- Solution for performance monitoring with:

  • Scalability and resilience
  • Monitoring
  • Management
  • Stack Security
  • Alerts

 

Anti-Malware Monitoring


- Monitoring and analyzing endpoint activity for detection and response to suspicious events

- Blocking of websites known for containing malware

- Restraint of malware spreading to other endpoints 

- Insight into how malware could have compromised endpoints and network

- Maintenance of enterprise compliance standards and certifications like ISO 27001
 

 

Infrastructure Management (FRIM)


- Monitoring of infrastructure for operational cost savings and risk reduction in facility maintenance, with the following features:

  • Reception of data from many different sources and consolidation into a single graphical interface
  • Raw data transformation into actionable information accessible to all requested users
  • Proactive infrastructure data monitoring to deliver real-time alerts when critical events occur
  • Infrastructure data accessible to users and protected

 

Event Management


- Monitoring and provision of first level support for:

  • Event monitoring and technical management
  • Incident escalation and management
  • Event reporting

- Ability to know and measure the performance and availability of servers, applications, network, and WAN equipment